Resolved
Operational
Started about 2 months agoLasted about 18 hours
Updates
- ResolvedResolvedPer Microsoft: We’ve confirmed that the affected infrastructure has returned to a healthy state and is operating as expected. We’ll continue to closely monitor the remediation actions taken and make any necessary adjustments to maintain stability. If users experience any residual issues, clearing local DNS caches or temporarily lowering DNS TTL values may help ensure a quicker remediation.
- MonitoringMonitoringUpdate from Microsoft: Current status: We’re continuing to see steady improvements in service availability for Exchange Online and Microsoft Teams and our broader recovery efforts remain actively underway. Engineers are further refining load balancing measures to accelerate recovery and are methodically addressing the remaining impacted services. We do not yet consider this issue resolved and we remain committed to treating this issue with the highest urgency and priority. We understand how difficult it can be to operate without a confirmed estimated time to resolution. Please be assured that our teams are actively investigating and addressing the underlying causes of the impact, and we will share an estimated time for resolution as soon as one becomes available.
- UpdateUpdatePer Microsoft: Current status: We're continuing to refine our load balancing configurations to remedy residual imbalances across the environment and further our ongoing recovery efforts. Continue to use our other support channels such as chat, voice, portal, and SMS until email flow has normalized.
- UpdateUpdateClients who have Single Sign On with Microsoft are experiencing issues accessing the billing portal. This is related to the ongoing Microsoft service degradation.
- IdentifiedIdentifiedPer Microsoft - Current status: During our ongoing efforts to rebalance traffic across the region, we introduced a targeted load balancing configuration change intended to expedite the recovery process, which incidentally introduced additional traffic imbalances associated with persistent impact for a portion of the affected infrastructure. We're remedying our load balancing configurations while, in parallel, reviewing the viability of expediting our ongoing incremental rebalancing and recovery efforts. Scope of impact: Any users served through an affected section of service infrastructure in the North America region may be intermittently impacted. Root cause: A portion of dependent service infrastructure in the North America region isn't processing traffic as expected.
- InvestigatingInvestigatingUser impact: Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services. For those requiring support, please use our web portal, SMS, chat, or voice support channels until this event is resolved. More info: Some of the impacted service functions include, but may not be limited to: - Sending and receiving email through Exchange Online, including notification email from Microsoft Viva Engage as well as subscription email for Microsoft Fabric users. Users may be receiving a "451 4.3.2 temporary server issue" error message when attempting to send or receive email through Outlook. - Collecting message traces in Exchange Online. - Searching within SharePoint Online, Microsoft OneDrive, and/or Microsoft Teams. - Accessing the service portals, including Microsoft Purview, Microsoft Defender XDR, and the Microsoft 365 admin center. - Creating chats, meetings, teams, channels or adding members in Microsoft Teams. Additionally, some users may be intermittently unable to create breakout rooms or Microsoft Teams live events. - Receiving presence or location information in Microsoft Teams. - Existing or new meeting options for Facilitator in Teams may not be honored. - Applying and managing sensitivity labels, interactive operations on reports, and artifacts with sensitivity labels in Microsoft Fabric. - Print registration and printer jobs may fail in Universal Print.